Proactive management of interventions
Plan your interventions intelligently with integrated geospatial optimization and Dynamics 365 routing algorithms.
Across all channels, offer flawless customer service
With Askware and our technical solutions, your teams gain in efficiency, your customers in satisfaction: intelligent planning, predictive maintenance, fluid communication. From audit to deployment, we help you offer an irreproachable service to boost your efficiency.
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Customer service: a key issue for your business
A poorly managed customer experience leads to dissatisfaction, increased costs, and a loss of competitiveness. This is often what happens when:
- Customer requests are not centralized, leading to duplicates, oversights, or inconsistent processing across channels.
- Information flows with difficulty between support teams, CRM, and other departments, causing delays and errors.
- Teams act in a reactive mode, due to a lack of alerts or automatic prioritization, which affects productivity and satisfaction.
- Interactions are not traced or analyzed, making it impossible to identify recurring causes or improve processes.
Improve every customer interaction with Microsoft Dynamics 365 Customer Service
With Dynamics 365 Customer Service, you take back control: centralization of requests, intelligent automation, a 360° view of the customer and real-time management become your best assets to offer a responsive, personalized and measurable service.
Real-time tracking & traceability
Follow your field teams in real time with geolocation, automated intervention statuses and a complete history of actions.
Collaboration made easy
Connect field and headquarters with native mobile applications, instant photo/video sharing, and automatic escalation to experts.
Reduced processing times
Automate administrative processes, pre-configure interventions according to equipment and optimize parts stocks.
Optimized customer experience
Inform your customers in real time with automatic notifications, accurate intervention windows and a self-service portal to track their requests.
Stop letting inefficiency hold back your growth
Our experts analyze your current field organization and offer you an optimization strategy to maximize your operational efficiency and customer satisfaction.
Dynamics 365 certified expertise
Geospatial optimization and predictive maintenance
Native mobile apps and integrated IoT
Measurable ROI from the first few months
Team training and field support
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From audit to automation: our expertise at your service
They are transforming their jobs thanks to our support
Boost your operational performance today
Transform your field organization with Askware and discover how to optimize each intervention for maximum customer satisfaction.
Your questions, our answers
Is Dynamics 365 Customer Service suitable for SMEs?
Absolutely. The solution is designed to adapt to the needs of any organization, regardless of size. SMEs can start with a simple and scalable perimeter, while benefiting from the same advanced functionalities as large businesses.
What is the difference between Customer Service and Field Service?
Customer Service is dedicated to the management of requests remotely (by telephone, email, portal, etc.), while Field Service is designed to plan and monitor interventions on site (field technicians, maintenance, installations). Both solutions can be combined according to business needs.
How is AI improving customer service with Dynamics 365?
Dynamics 365 Customer Service integrates AI features like intelligent routing, suggested responses, sentiment analysis, or automatic conversation summaries. These tools help agents become more efficient and better understand customer needs in real time.
How to ensure the adoption of the solution by the teams?
The ergonomics of Dynamics 365 and its integration with everyday tools (Outlook, Teams) naturally facilitate its adoption. Askware complements this with targeted training, adapted business scenarios and change support, guaranteeing a good level of ownership from the first weeks.